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Privacy Policy

Last updated: 03 June 2025

At Spanish with James, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your data when you visit our website, subscribe to our newsletter, enrol in online courses, or join the private lesson waiting list.

1. Who We Are

Spanish with James is an online learning platform providing Spanish language courses and lessons.

Contact email: hola@spanishwithjames.co.uk
Website: https://spanishwithjames.co.uk

2. What Personal Data We Collect

Depending on how you interact with us, we may collect the following data:

a) When subscribing to our newsletter:

  • Email address

  • Name (optional)

b) When joining a course:

  • Full name

  • Email address

  • Billing address

  • Course progress and quiz results

  • Payment confirmation (no card details are stored)

c) When joining the private lesson waitlist:

  • Name

  • Email address

  • Availability or learning goals (optional)

d) Automatically collected data:

  • IP address

  • Device/browser type

  • Pages visited and actions taken (via cookies or tracking scripts)

3. How We Use Your Data

We use your data to:

  • Deliver our online Spanish courses

  • Send email newsletters if you’ve opted in

  • Notify you about private lesson availability

  • Provide access to lessons and downloadable resources

  • Improve website performance and usability

  • Fulfil legal, contractual, or tax-related obligations

4. Legal Basis for Processing

We process your data under the following lawful bases as defined by the UK and EU GDPR:

  • Consent – for newsletter subscriptions and private lesson waitlist entries

  • Contract – to provide access to paid courses

  • Legitimate interest – to improve our services and communicate relevant updates

  • Legal obligation – where required by applicable law

5. Data Storage and Security

We store your data securely on servers hosted by our website provider. Appropriate technical and organisational measures are in place to prevent unauthorised access or misuse.

We do not store payment card details — payments are handled securely via third-party processors.

6. Sharing Your Data

We do not sell or rent your personal data. Your information may be shared only with the following trusted providers:

  • EmailOctopus – to manage and deliver email newsletters

  • Stripe / PayPal – to process course payments

  • Google Analytics – to monitor website traffic and user behaviour

  • Google reCAPTCHA – to protect contact forms from bots and spam

  • Meta (Facebook) Pixel – to track advertising performance and retarget users

  • YouTube – to display embedded video content, which may include cookies or tracking

These third parties may collect limited data about your visit through cookies or embedded scripts. Where any data is transferred outside the UK or EU (e.g. to the USA), it is protected using appropriate safeguards such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal data only as long as necessary:

  • Newsletter subscribers – until you unsubscribe

  • Course enrolment data – for the duration of your active account

  • Waitlist entries – up to 12 months or until a space becomes available

  • Analytics data – retained anonymously for statistical purposes

You may request deletion of your personal data at any time.

8. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to certain types of processing

  • Withdraw your consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your rights have been infringed

To exercise your rights, contact us at: hello@spanishwithjames.co.uk

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable login and website functionality

  • Monitor performance and usage via Google Analytics

  • Prevent spam form submissions via Google reCAPTCHA

  • Track ad campaign results using Meta (Facebook) Pixel

  • Display course videos via YouTube, which may place tracking cookies even if you don’t interact with the video

You will be asked to accept cookies when you first visit our website. You can revoke or change your cookie preferences at any time using your browser settings.

More on third-party privacy policies:

10. Data Controller and Data Processors

Under the UK GDPR and EU GDPR, Spanish with James is the Data Controller for all personal data collected through this website. This means we determine the purposes and means of processing your personal information.

We work with several trusted third-party service providers who act as Data Processors on our behalf. These processors only handle your data in accordance with our instructions and are contractually bound to meet GDPR standards.

Our Data Processors include:

  • EmailOctopus – for managing and sending newsletters

  • Stripe / PayPal – for secure payment processing

  • Google Analytics – for website traffic and usage analysis

  • Google reCAPTCHA – for spam prevention on forms

  • Meta (Facebook) Pixel – for advertising and retargeting

  • YouTube – for hosting and displaying video content

These providers may process your data in jurisdictions outside the UK/EU. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Spanish with James
📧 hola@spanishwithjames.co.uk
🌐 https://spanishwithjames.co.uk